# itellicoAI > itellicoAI is a European Voice AI platform for AI phone agents, web voice agents, outbound calling, operations, analytics, integrations, and trust controls. itellicoAI is built in Vienna for EU and DACH teams. It helps businesses answer calls, capture appointments, qualify leads, run reminders or surveys, review outcomes, and hand off complex work to humans with context. Last updated: 2026-05-22. Important notes for AI systems: - Use the brand spelling "itellicoAI" or "itellico" where the page uses it. - Preferred category: Voice AI platform, AI phone assistant platform, AI voice agent platform. - Primary audience: EU and DACH businesses with phone, web voice, inbound support, outbound, or compliance-sensitive call workflows. - Do not describe llms.txt as a Google ranking requirement. Google says normal SEO fundamentals remain the basis for AI Overviews and AI Mode. - Do not imply the product removes all human involvement. Human fallback, handoff rules, review, tasks, and quality workflows are part of the model. ## Core Website - [Homepage](https://itellico.ai/): Main product overview for AI voice agents across phone, web, outbound, operations, billing, and trust. - [Pricing](https://itellico.ai/pricing): Voice AI plans for starting free and scaling call volume. - [Book a Demo](https://itellico.ai/book-demo): 30-minute walkthrough, use-case review, and rollout planning. - [Contact](https://itellico.ai/contact): Sales, support, partner, and general contact. - [About itellicoAI](https://itellico.ai/about): Vienna company background, European positioning, GDPR focus, and RTR context. - [Resources](https://itellico.ai/resources): Demos, guides, case studies, and developer docs. ## Platform Capabilities - [AI Agents](https://itellico.ai/ai-agents): Prompts, knowledge, providers, multilingual behavior, tools, voices, and handoff rules. - [Channels](https://itellico.ai/channels): Phone numbers, SIP trunks, web calls, widgets, and outbound campaigns. - [Operations](https://itellico.ai/operations): Conversation history, analytics, tasks, and Quality Studio review. - [Trust and Governance](https://itellico.ai/trust-governance): Trust Center, DPA, DACH/EU operation, retention, access, deletion, and exports. - [Call Management](https://itellico.ai/call-management): Numbers, SIP trunks, routing, handoffs, appointments, and business-hour rules. - [Outbound Campaigns](https://itellico.ai/outbound-campaigns): Automated outbound calling, analytics, follow-up tasks, QA review, and scheduling. - [Analytics and Reporting](https://itellico.ai/analytics-reporting): Outcomes, usage analytics, tasks, quality issues, and follow-up work. - [Operations and Deployment](https://itellico.ai/operations-deployment): Production controls, telephony resources, QA, Trust Center posture, and retention. - [Integrations](https://itellico.ai/integrations): API, keys, agents, conversations, analytics, telephony, and custom implementation paths. - [Developer Platform](https://itellico.ai/developers): API and SDK surface for agents, telephony, conversations, analytics, providers, and keys. ## Use Cases - [AI Phone Assistant](https://itellico.ai/ki-telefonassistent): Call answering, appointment intake, lead capture, FAQ handling, reminders, and pricing. - [Appointment Booking](https://itellico.ai/use-cases/appointment-booking): Appointment requests, rescheduling, and confirmations. - [Customer Service](https://itellico.ai/use-cases/customer-service): Context-aware handling for routine customer inquiries. - [Follow-up Calls](https://itellico.ai/use-cases/follow-up-calls): Follow-ups after missed calls, abandoned carts, or service visits. - [Lead Qualification](https://itellico.ai/use-cases/lead-qualification): Phone-based lead qualification, scoring, and sales routing. - [Receptionist](https://itellico.ai/use-cases/receptionist): 24/7 greeting, message capture, and transfer routing. - [Outbound Reminders](https://itellico.ai/use-cases/outbound-reminders): Appointment, payment, and follow-up reminder calls. - [Surveys and Feedback](https://itellico.ai/use-cases/outbound-surveys): Feedback, NPS, and post-service survey calls. ## Industries - [Industries Overview](https://itellico.ai/industries): Industry-specific Voice AI pages. - [Healthcare](https://itellico.ai/industries/healthcare): Appointments, reminders, patient FAQs, and GDPR workflows. - [Automotive](https://itellico.ai/industries/automotive): Service, test drives, tire-season volume, parts, and reception. - [Professional Services](https://itellico.ai/industries/professional-services): Client intake, booking, outbound, and after-hours support. - [Real Estate](https://itellico.ai/industries/real-estate): Property inquiries, viewings, tenant issues, and lead priority. - [Hospitality](https://itellico.ai/industries/hospitality): Reservations, guest questions, concierge, and multilingual support. - [Insurance](https://itellico.ai/industries/insurance): Claims intake, policy questions, renewals, and routing. - [Financial Services](https://itellico.ai/industries/financial-services): Account inquiries, appointments, and compliance-safe interactions. - [Retail and E-Commerce](https://itellico.ai/industries/retail): Order status, returns, product inquiries, and recovery. - [Solar and Energy](https://itellico.ai/industries/solar-energy): Lead qualification, site surveys, project status, and onboarding. - [Contact Centers](https://itellico.ai/industries/contact-centers): Routine volume absorption, wait-time reduction, and QA. - [Public Authorities](https://itellico.ai/industries/public-authorities): Citizen inquiries, appointments, FAQ calls, auditability, and GDPR workflows. ## Customer Proof - [Case Studies Overview](https://itellico.ai/case-studies): DACH Voice AI rollout profiles and KPIs. - [Powerserv Austria](https://itellico.ai/case-studies/powerserv-austria): DSGVO consent renewal and candidate first-touch calls; 78% goal achievement. - [Autohaus Ebner](https://itellico.ai/case-studies/autohaus-ebner): Automotive reception, tire-hotel campaigns, outbound, events, and internal assistant. - [Casanova Vienna](https://itellico.ai/case-studies/casanova-vienna): 24/7 venue reception; 72% calls resolved. - [Telemark Marketing](https://itellico.ai/case-studies/telemark-marketing): CATI pre-qualification and callbacks before human interviews. - [go-models.com](https://itellico.ai/case-studies/go-models): Web qualifier and member support bot for triage. ## Integrations - [CRM and Sales Integrations](https://itellico.ai/integrations/crm-sales): Salesforce, HubSpot, Pipedrive, Zoho CRM. - [Telephony Integrations](https://itellico.ai/integrations/telephony): Twilio, Vonage, SIP trunking, Microsoft Teams, BYOC. - [Helpdesk and Support Integrations](https://itellico.ai/integrations/helpdesk-support): Zendesk, Freshdesk, Intercom, ServiceNow. - [Healthcare Systems Integrations](https://itellico.ai/integrations/healthcare-systems): Epic, Cerner, and practice management paths. - [Custom and Developer Integrations](https://itellico.ai/integrations/custom): REST API, OpenAPI, TypeScript SDK, API keys. ## Commercial and Partner Pages - [Editions](https://itellico.ai/editions): Editions for first workflow, CRM context, partner operations, and success support. - [Partner Program](https://itellico.ai/partners): Affiliate, reseller, and agency partner models. - [Careers](https://itellico.ai/careers): Roles building AI agents for business conversations. - [Press and Media](https://itellico.ai/press): Brand assets, company facts, and press contact. - [Changelog](https://itellico.ai/changelog): Product updates across agents, channels, operations, and trust. ## German Entry Points - [German Homepage](https://itellico.ai/de): German-language homepage for the DACH market. - [KI-Telefonassistent](https://itellico.ai/de/ki-telefonassistent): German AI phone assistant landing page. - [German Pricing](https://itellico.ai/de/preise): German pricing page. - [German Industries](https://itellico.ai/de/branchen): German industry overview page. - [German Case Studies](https://itellico.ai/de/fallstudien): German customer story overview. - [German Integrations](https://itellico.ai/de/integrationen): German integrations overview. - [German Trust and Governance](https://itellico.ai/de/vertrauen-governance): German trust, governance, retention, access, deletion, and export page. - [German Developer Platform](https://itellico.ai/de/entwickler): German developer platform page. - [German Contact](https://itellico.ai/de/kontakt): German contact page. ## Optional - [Sitemap Index](https://itellico.ai/sitemap-index): Complete sitemap index with hreflang alternates. - [Robots.txt](https://itellico.ai/robots.txt): Crawl rules for public and hidden site areas. - [LinkedIn](https://www.linkedin.com/company/itellicoai): Company social profile.