Platform Features

itellicoAI Platform

The complete voice AI platform for intelligent call centers, sales and service operations that sounds and feels genuinely human.

Key Features

AI Conversation

Enable natural, context-aware conversations that understand customer intent and emotions with human-like empathy for both sales and service interactions.

Call Management

Intelligent call routing, queue management, and real-time monitoring to optimize both sales conversions and service experiences.

Analytics & Reporting

Comprehensive insights into sales and service interactions, performance metrics, and conversation analytics to drive results.

Integrations

Seamless connectivity with your existing CRM, sales tools, and business systems through flexible APIs.

Operations & Deployment

Enterprise-grade deployment tools with cloud-native architecture for reliable, scalable call center operations.

Campaigns & Outreach

Automated sales campaigns and proactive customer engagement with personalized messaging and lead qualification.

AI CONVERSATION

  • Multilingual Support
  • Knowledge Base Integration
  • Prompt Engineering
  • Dynamic Variables/Context
  • Noise Reduction
  • Custom Actions

CALL MANAGEMENT

  • AI Voice IVR
  • Intelligent Call Transfer
  • Appointment Booking
  • Dynamic Opening Hours

OPERATIONS & DEPLOYMENT

  • Scalability & Reliability
  • Custom Telephony (BYOC)
  • Security & Compliance

ANALYTICS & REPORTING

  • Real-Time Analytics Dashboard
  • Post Call Analysis
  • Sentiment Analysis
  • Conversation Logs

INTEGRATIONS

  • Telephony Integration
  • CRM Integration
  • Calendar Integration
  • Webhooks

CAMPAIGNS & OUTREACH

  • Dialer Campaigns / Batch Call
  • Answering Machine Detection
Platform Features

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