Important Notice: This template must be adapted to your specific use cases and reviewed by your legal counsel. itellico assumes no liability for the legal validity of this template.
Use of AI Solutions
We use AI solutions from itellico internet solutions GmbH, Postgasse 19, 1010 Vienna, Austria for:
- Website chat and support
- Phone customer service
- Request processing
- [Insert additional specific applications here]
Data Processed
- Voice data and transcripts
- Interaction data (IP address, browser, session, call duration, token usage)
- Telephony data (caller/callee ID)
- Any data you voluntarily provide during the demo usage
Data Processing
Processor: itellico processes your data on our behalf to provide AI functionality.
Sub-processors: itellico uses various sub-processors (cloud infrastructure, AI models, voice services). A complete list is available at https://itellico.ai/legal/data-processors/.
International Transfers: Data may be transferred to servers outside the EU/EEA. An adequate level of data protection is ensured through EU Standard Contractual Clauses or the EU-US Data Privacy Framework.
Storage Duration
Content Data: [Customer inserts specific retention period, e.g., "90 days" or "No storage"]
Abuse Monitoring: Regardless of customer-configured settings, itellico retains certain data for up to 30 days for abuse detection and compliance monitoring:
- System prompts and conversation context
- Conversation transcripts and events
- API call logs and function calls
Metadata: Billing-relevant data is retained for 7 years (legal retention obligation). Technical metadata is stored temporarily for IT security. Phone numbers and other technical metadata are retained for up to 90 days after billing for compliance with telecommunications regulations and are then automatically deleted or anonymized.
Legal Basis
Processing is based on:
- Art. 6(1)(b) GDPR (contract performance)
- Art. 6(1)(a) GDPR (consent, if required)
- Art. 6(1)(f) GDPR (legitimate interests)
Your Rights
You have the right to:
- Access your stored data
- Rectify incorrect data
- Erase your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw your consent
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Further Information: Detailed information about data processing by itellico can be found in the itellico Privacy Policy and Data Processing Agreement.
